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Applications Support Engineer x2

Operations

Location:  1 Guildhall Square
Salary:   £30,395 to £37,345 per annum
Full Time - Permanent
Closing Date:  Monday 24 June 2019
Interview Date:   To be confirmed
Reference:  1123819JF-R

iSolutions are currently looking for two Applications Support Engineers to join our dynamic and rapidly evolving Applications Management Team based in our new prestigious offices in Southampton city centre.  The role involves a broad variety of innovative work supporting the University’s Enterprise Applications, using a wide range of software and technologies.

To be successful, you will demonstrate the ability to work to high standards within a team of highly motivated individuals who are committed to achieving deadlines and customer satisfaction.  Strong communication skills will also be key for working with other teams within iSolutions, other University staff, students and external suppliers.

Key responsibilities:

  • Be the technical authority for the application, providing dedicated customer support and acting as a 3rd line escalation point for customer incidents
  • Work as a team to develop and build application solutions
  • Take ownership and coordinate with the customer,  other departments, and supplier (where appropriate), to provide a quick solution to major incidents
  • Stay informed of security notifications and software patches, plan any maintenance required
  • Attend regular Change Management and team meetings.

You will likely have an application or web support/development background with demonstrable skills in the following:

  • Ability to learn new techniques and solve technical problems
  • Applying tenacity and drive to troubleshoot complex issues
  • A high level modern programming or scripting language
  • Working with customers to understand their requirements 
  • Working with external suppliers
  • Developing or supporting web or database applications
  • Web server technology such as IIS, Apache or Tomcat/JSP Container
  • Documentation, both technical and non-technical
  • Supporting and configuring Unix or Windows servers

Interviews will be awarded based on your answers to the “Supporting statements” of the application form. These posts are permanent and offer 30 days holiday plus Bank Holidays and University closure days.

iSolutions is the University’s IT Department providing computing services.  We look after a diverse range of needs for a large user community, supporting and continuously improving many ICT services and applications.

The University of Southampton holds an Athena Swan Silver Award, demonstrating commitment to provide equal opportunities and to advance the representation of women in STEM/M subjects: science, technology, engineering, mathematics and medicine. The University has a generous maternity policy, childcare facilities and employees are able to participate in the childcare vouchers scheme. 

The University offers excellent benefits including the opportunity to develop your career in a professional, friendly and pleasant working environment, as well as an occupational pension scheme (USS) and generous holidays.  Other benefits include state-of-the-art sports, arts and culture facilities, a full programme of events and access to a number of University employee discount schemes. See http://www.southampton.ac.uk/hr/services/benefits-explained/index.page for full list of benefits and further details.

Application Procedure

You should submit your completed application form online at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Geraldine Lewis (Recruitment Team) on +44 (0) 23 8059 3462. Please quote reference 1123819JF-R on all correspondence.

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.


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