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Customer Service Assistant

Sports & Wellbeing

Location:  Highfield Campus
Salary:   £18,009 to £20,130 (+ 10% Shift allowance)
Full Time Permanent
Closing Date:  Monday 07 October 2019
Interview Date:   To be confirmed
Reference:  1178519EW

An exciting opportunity has arisen for you to work in the University of Southampton’s Sport and Wellbeing facilities, which are open to its students, staff and members of the wider community.  These include the signature Jubilee Sports Centre, Wide Lane Sports’ Ground and the Watersports Centre.  An extensive range of sport and leisure classes, courses and facilities are available to our customers from 07:00 to 22:00 every day of the week.We are looking for a Customer Services Assistant to support our Sport and Wellbeing section committed to providing student focussed services in partnership with others in and around the University. They will play a significant part in enhancing the experience of students and other customers who interact with our service. In addition, they will provide valuable administrative support and help ensure the service runs smoothly.

The working pattern for this post is based over three weeks:

Week 1

HRS

Week 2

HRS

Week 3

HRS

12-8pm - JSC

7

2-10.15pm- JSC

7.25

12-8pm- JSC

7

11.45-8pm - JSC

7.25

2-10.15pm- JSC

7.25

12-7.45pm- JSC

6.75

11.30-8pm- JSC

7.5

2-10.15pm- JSC

7.25

2-10.15pm- JSC

7.25

9-5.15pm - WL

7.25


0

2-10.15pm- JSC

7.25

9-5.15pm - WL

7.25


0

2-10.15pm- JSC

7.25


0

6.45-3pm- JSC

7.25


0


0

6.45-3pm- JSC

7.25


0


36.25


36.25


35.5


The role is based at the Jubilee Sports Centre (JSC) - Highfield Campus and also includes work at Wide Lane Sports Grounds (WL). The working pattern for this position includes weekends, opening and closing shifts. 

This post will be offered at the base pay £18,009 per annum plus 10% uplift for being on a Unique Working Pattern.

You will be qualified to at least GCSE level with experience of working within a busy and diverse customer service environment. Familiarity with Microsoft Office is essential.

To find out more about the work of Student Services please visit our website www.southampton.ac.uk/studentservices.

Application procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Charlene Tyson (Recruitment Team) on +44 (0) 23 8059 6803. Please quote reference 1178519EW on all correspondence.

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Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.


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