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Customer Services Assistant

Residences Services

Location:  Halls
Salary:   £19,209 Per annum
Full Time Permanent
Closing Date:  Sunday 12 December 2021
Interview Date:   To be confirmed
Reference:  1597021FB

Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.   

This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services at our main reception and standalone post room facility. You will be calm under pressure and have a commitment to providing excellent customer service at every touch point, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at the Glen Eyre Halls of Residence both within and outside of reception and the post room.

To ensure the smooth running of our service you will also need to work in close partnership with colleagues in the Student Wellbeing team who collectively provide a 24/7 support to students in Halls and beyond. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence. 

The successful candidates will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for approachable and organised characters with excellent communication skills.  You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential. 

These positions are currently being advertised for 36 hours per week, on a Monday-Friday rota working between the hours of 8am and 8pm on a rotational basis. You will also be expected to be available for occasional weekend/evening working to support peak activity times during the academic year such as student arrivals/departure events and open days. There are two full time permanent roles available, both based at Glen Eyre Halls in Southampton.

To find out more about the work of Residential Services please visit our website http://www.southampton.ac.uk/uni-life/accommodation.page

Application Procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The vacancy will close at midnight on the closing date as shown above. If you need any assistance, please call Hannah Farrance (Recruitment Team) on +44 (0) 23 8059 2570. Please quote reference 1597021FB on all correspondence.

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Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.


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