Recruitment at the University of Southampton | Enterprise

Upgrade Pathway Coordinator (3461226LH)

Mon, 13 Jul 2026 00:00:00 GMT

USAIS – Upgrade Pathway Coordinator

Join the University of Southampton Auditory Implant Service (USAIS) as an Upgrade Pathway Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care.

About the role:

Location: University of Southampton Highfield Campus, Building 19
Working hours: Monday to Friday 9am-5pm

Job Purpose:

To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) & Bone Conduction Hearing Implant (BCHI) Upgrade Pathway

What you will do:

Manage and coordinate the purchase of newly implanted CI & BCHI patients processor technology
Be responsible for ensuring every 5 years, patients progress through the upgrade pathway to replace their processor equipment with the latest technology
Liaise with Clinical Team Leaders to manage and prioritise a high-volume caseload of upgrade patients, ensuring appropriate sequencing in line with clinical requirements, patient readiness, equipment availability, and service capacity
Ensure accurate and timely ordering of equipment through NHS Supply Chain (NHSSC), to align with patient upgrade due dates, monitor and track order status & delivery dates
Goods receipt, unpack and prepare the processor kit and accessories for the patient appointment

What you will bring:

Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including NHSSC and Patient Administration System (PAS)
Strong communication skills are essential, with a proven ability to prioritise and manage a busy workload
Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information
Strong teamwork skills and the ability to build positive working relationships
Ability to thrive and support colleagues in a busy, noisy working environment

Special requirements:

The maintenance of confidentiality in information and data management is mandatory & ability to cross-check data from multiple sources, with excellent attention to detail and accuracy

Working at UoS:

We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
Enjoy a generous holiday allowance and additional university closure days
We support flexible working arrangements.
For more information about USAIS, visit our website.

Informal Enquiries:

Contact Cath Grimer 02380 593522 or c.grimer@soton.ac.uk

Working at the University of Southampton:

Check out the staff benefits and why you should join us at The University of Southampton.

*An standard DBS check is required for this role.

Closing Date: 10 Aug 2026

Section: Management, Specialist & Administrative

Salary: £27,319 to £30,378 per annum
Full Time Permanent

Referral Pathway Coordinator (3461826LH)

Mon, 13 Jul 2026 00:00:00 GMT

Join the University of Southampton Auditory Implant Service (USAIS) as a Referrals Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

About the role:

Location: University of Southampton Highfield Campus, Building 19
Working hours: Monday to Friday 9am-5pm

Job Purpose:

To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of the University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) and Bone Conduction Hearing Implant (BCHI) Referral and Assessment pathway

What you will do:

Act as a centralised point of contact for patients; triage, coordinate, and provide accurate and timely processing of patient and clinical correspondence
Manage complex appointment scheduling, maintain accurate patient records and monitor Referral to Treatment (RTT) times through the patient assessment pathway
Liaise with local Allied Health Professionals, ENT services, hospital staff and clinical radiology staff regarding patient referrals, appointments, admissions, assessments, scans and image reports

What you will bring:

Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including experience using a Patient Administration System (PAS) or equivalent
Strong communication skills are essential, with a proven ability to prioritise and manage a busy workload
Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data and patient information.
Strong teamwork skills and the ability to build positive working relationships
Ability to thrive and support colleagues in a busy and interactive environment in a dedicated team

Special requirements:

The maintenance of confidentiality in information and data management is mandatory, as is the ability to cross-check data from multiple sources, with excellent attention to detail and accuracy
A DBS check at Standard level is required for this role; this will be carried out by the University

Working at UoS:

We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
Enjoy a generous holiday allowance and additional University closure days
We support flexible working arrangements
For more information about USAIS, visit our website

Informal Enquiries:

Contact Louisa Bignell - 02380 593522 or L.Bignell@soton.ac.uk

Closing Date: 10 Aug 2026

Section: Management, Specialist & Administrative

Salary: £27,319 to £30,378
Full Time Permanent

Rehabilitationist/Senior Rehabilitationist (3450726LH)

Tue, 30 Jun 2026 00:00:00 GMT

Join the University of Southampton Auditory Implant Service (USAIS) as a Rehabilitationist and make a meaningful impact in the lives of cochlear implant and auditory implant users. You will have a unique opportunity to further your career by using your clinical skills within a University setting allowing you to access up-to-date research in this field.

Speech and Language Therapists and Hearing Therapists are encouraged to apply for this post. This is a part-time permanent post (28 hours/week).

As a Rehabilitationist, you will play a vital role in helping patients adapt to and optimise their auditory implants. Working within a multi-disciplinary team, you’ll provide specialist rehabilitation, guiding patients through their hearing journey.

Your key responsibilities will include:

Delivering tailored rehabilitation programmes for cochlear and bone conduction implant recipients
Assessing patient progress and adjusting therapy strategies accordingly
Providing education and support to patients, families, and caregivers
Collaborating with audiologists, rehabilitationists, and other professionals to enhance outcomes
Contributing to research and teaching opportunities within the university setting

What We’re Looking For

Experience in rehabilitation for individuals with auditory implants or hearing loss (training will also be provided)
HCPC or RCSLT or equivalent professional registration
Strong communication skills and a patient-focused approach
Ability to work within a multidisciplinary team

Working at the University of Southampton:

Check out the staff benefits and why you should join us at The University of Southampton! We offer a range of great benefits that includes a contributory pension scheme; holiday entitlement of 30 days plus 8 bank holidays and 6 additional holidays (closure days); subsidised health and fitness facilities on-site; cycle to work scheme; a range of discounts which include restaurants, retail outlets and entertainment.

For information on the Service please look at the website http://ais.southampton.ac.uk/

Informal enquiries and visits to the centre can be arranged by contacting Sarah Baumann, Team Lead, sb3@isvr.soton.ac.uk, or Prof Roberta Buhagiar, Clinical Services Manager rb22@soton.ac.uk at the University of Southampton Auditory Implant Service, Telephone 02380 593522.

*An enhanced DBS check is required for this role.

Closing Date: 28 Jul 2026

Section: Education, Research & Enterprise

Salary: £36,636 to £58,225 Pro rata per annum
Part Time Permanent (28 hours per week, 0.8FTE)