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Customer Services Advisor

Residences

Location:  Halls
Salary:   £20,275 to £24,029
Full Time Permanent
Closing Date:  Monday 17 December 2018
Interview Date:   See advert
Reference:  1084618TD

We are recruiting a permanent Customer Services Advisor role in our Residential Services department, within the Facilities team.  

You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,700 rooms, instigating a new refurbishment plan, along with continued development of our halls offering to enhance the student experience. You will be part of a team who support the smooth running of our Halls of Residence providing an excellent customer service to our students and other stakeholders.

The successful candidate will be working across our halls sites, including Mayflower, Archers Road and Erasmus Park in Winchester. 

The main responsibilities for the Facilities role include:

  • Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision
  • Managing the workload of the General Assistant teams to ensure the smooth operational running of our service
  • Liaising with colleagues in the Student Life Team who collectively provide a 24/7 support to students in Halls
  • Project work as delegated by the Residential Service Supervisor/Residential Services Management team.

The successful candidate will quickly pick up new software packages, and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner. 

Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

The position offers a 36 hour/week contract working a 10am-6pm shift pattern with occasional shifts between 8am-4pm and 9am-5pm to meet business needs. You will also be expected to be available for occasional weekend working.

To find out more about our Residential Services Team please have a look at our website at http://www.southampton.ac.uk/uni-life/accommodation.page.  If you would like more information about the recruitment process please email hr@soton.ac.uk, quoting the vacancy reference number in the subject line of your message.

Interviews to be held week commencing 7th January 2019.

Application procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Charlene Tyson (Recruitment Team) on +44 (0) 23 8059 6803. Please quote reference 1084618TD on all correspondence.

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Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.


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