Student Systems Support Manager

This is a great time to be part of the team at the University of Southampton. We have a global reputation for delivering world-class education, research and enterprise that makes a real impact on society’s biggest challenges. We operate a number of software systems that provide the foundation of this activity. As the Student Systems Support Manager you will play a vital role in supporting our endeavours by managing the delivery of planned and reactive maintenance on these systems.

We have an exciting opportunity within our Student Systems Team for an experienced Systems Support Manager to join our established team to manage the delivery of planned and reactive support on the primary student system (Banner) and other student-facing systems in collaboration with the University's IT team (iSolutions). You will also manage the resolution of problem tickets raised by our colleagues and students.

About you

You will have excellent technical and communication skills, with the ability to manage your own workload and that of your team. You will be a positive and proactive problem solver with the ability to manage a mixture of planned and reactive systems support at the same time to ensure that work is delivered on time and to a high standard. You will be a strong team player, but also be self-sufficient and able to work independently.

What we can offer you

We offer some fantastic benefits including generous annual leave (plus an additional 6 University closure days and bank holidays), company pension scheme, discounted private healthcare and dental, company sick pay, options for flexible working, excellent family leave arrangements, a wide variety of on and off-campus arts and culture facilities and access to a range of staff discounts and offers at local shops, restaurants and service providers.

We will support your long-term future too, with access to the Universities Pension Scheme, and subsidised health and fitness facilities. Furthermore, Southampton, at the centre of the south coast,  is a fantastic place in which to live, work and socialise – so regardless of what life stage you are at, you will find a dynamic and vibrant city that caters for all. 

We are proactive in fostering a culture of inclusion, respect and equality of opportunity. We select candidates based on merit and ability and aspire to thrive in the diversity of our workforce. We welcome applications from all candidates with an interest in the role and those who are committed to helping us create an inclusive work environment. We encourage applications from candidates from Black, Asian and Minority Ethnic communities, people who identify as LGBTQ+; and people with disabilities.

Further details:

• Job Description and Person Specification

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