Customer Services Assistant

We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment.  You will be expected to move between sites if required.

Salary is between £24,600 - £26,038 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.

This position is being offered on a part-time (19.5 hours per week), permanent basis.

The following shift pattern is available:

Friday - Sunday 13:45 – 20:15

Previous unsuccessful applicants for this post need not apply.

If you would like more information about the role please contact Julie Richards, Front of House Manager (J.A.Richards@soton.ac.uk) or Karin Jazosch, Customer Services Manager (K.Jazosch@soton.ac.uk).

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.