Senior Administrative Officer - Student Casework

The role:

You will play a key role in shaping our newly established Student Casework team to ensure the delivery of a high quality service across the University.  You will be a member of this specialist team working closely with academic departments, professional services and key stakeholders to develop and deliver effective management and administration of academic appeals, student complaints, student discipline, fitness to practise and academic integrity cases.

Required skills and experience:

The successful candidate will have:

• The ability to deal with sensitive and complex casework
• Experience of interpreting and applying regulations and policies
• Working accurately within set procedures and to set timelines
• The ability to communicate clearly, sensitively and accurately to a range of stakeholders
• Experience of planning and prioritising a busy workload within a team environment

You will use your skills and experience to support the delivery of effective casework management and to pro-actively seek opportunities for continuous improvement.

Please see the job description for further details about the role and the required skills and experience.

Work pattern to be agreed with the successful candidate.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.