Service Transition Manager

This is an exceptional time to be joining the University of Southampton and the Service Transition Team within the University’s IT department, iSolutions. The team supports delivery of change across a huge range of IT services, and the role is a chance to ensure the release of those changes creates the maximum value for our customers.

About the Role

This Transition role is for our Microsoft Dynamics CRM Project and the person will help provide leadership and direction to ensure this service can be supported and maintained in production.  The post holder will be part of the Service Transition Team, working alongside team managers and PMO staff. This is an exciting opportunity to work closely with technical and project teams across the department to create new and improved service transition processes.

What you’ll do 

• Ensure the successful transition of services and products from development into operational support, enabling the University to get the maximum possible value from its IT services.
• Working closely with stakeholders, you will lead the redevelopment and continuous improvement of a structured model for service transitions.
• Work with colleagues in the IT Portfolio & Governance group to ensure the successful delivery of the portfolio of change initiatives.

What you’ll bring 

• Experience of leading service transitions in a complex IT environment.
• An understanding of service management frameworks or methodologies, including change and release management.
• Excellent communication skills underpinning an ability to work with others, including technical team members and project managers.

Working at UoS

Our Strategic Plan – Equality, Diversity and Inclusion (EDI) builds on the ambition articulated in the University Strategy: “It matters that we act continually to ensure the University is supportive and inclusive of everyone”.

Our EDI mission is to create an inclusive university community, and our vision is that this is a community where, as an individual student or member of staff:

• You feel welcomed for who you are, and this is a place where you feel that you can influence the way we do things now and in the future
• You feel included and supported to reach your true potential
• You are intellectually stretched and challenged
• You value the diversity of the wider community and play your part in supporting the mission of inclusivity.

As part of our commitment to your well-being we offer a pension scheme and generous holidays. Staff also have access to our state-of-the-art on-campus sports, arts facilities and access to a number of university employee-discount schemes.

Work-life balance is important to us and this is reflected in our generous maternity policy and childcare facilities; employees are also able to participate in the Childcare Voucher Scheme. Our staff may wish to have working patterns that fit in with their caring responsibilities, so we invite requests to undertake this role on a part-time or a flexible working basis. We also welcome applicants who have had career breaks for reasons including maternity, paternity or adoption leave, disability, or illness.

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.