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Customer Service Assistant

Residences

Location:  Halls
Salary:   £18,009 to £20,130 per annum
Full Time Permanent
Closing Date:  Thursday 05 December 2019
Interview Date:   Friday 13 December 2019
Reference:  1209819TD

Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.

This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at City Gateway Hall of Residence, both within and outside of reception. The role may include occasional cover at other sites across Southampton and Winchester.

To ensure the smooth running of our service you will need to work in close partnership with colleagues in the Student Life team who collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence. 

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills. You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential. 

This position is currently being advertised for 36-hours per week, on a Monday-Friday rota working between the hours of 12pm and 8pm on a rotational basis. You will also be expected to be available for occasional weekend working to support peak activity times during the academic year such as student arrivals/departure events and open days. 

To find out more about the work of Residential Services please visit our websitehttp://www.southampton.ac.uk/uni-life/accommodation.page

Application Procedure: 

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Daniel Ward (HR Recruitment Team) on +44 (0) 23 8059 7749. Please quote reference 1209819TD on all correspondence.


The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.


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