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Service Designer

Communications & Marketing

Location:  1 Guildhall Square
Salary:   £39,152 to £49,553 per annum
Full Time Fixed Term (until 31/07/2021)
Closing Date:  Saturday 01 February 2020
Interview Date:   See advert
Reference:  1223719CD

About the role

This is a hugely exciting opportunity for a user-focused service designer, who understands the need to design and deliver joined-up, end-to-end services as part of our pioneering digital transformation programme, OneWeb, which is about to enter a new phase.  

You’ll be joining a large agile multi-disciplinary and co-located team dedicated to developing a new user-centred information and support service for many of our users groups - from applying to a course, to finding research collaborations and much more. 

This project is fast-paced and hugely ambitious. We need someone who can be accountable for designing the environment, standards, patterns and structure to support better services designed for those that need to access them.  

What you'll do

  • Establish and iterate the end-to-end service design for the University in light of the evolving needs of our users and business.
  • Work closely with user researchers, content designers, product managers, other UX and technical disciplines and university functions to create better services for our users. 
  • Problem solve complex service design challenges and collaboratively engage to design experiences for all communities at the University, whether students, researchers, enterprise, academic or professional staff, and others.
  • Work with business owners, delivery managers and digital product teams to ensure that delivery initiatives collectively deliver the approved service design.  

What you’ll have

  • Demonstrable experience of working at a senior level in user-centred design 
  • Deep knowledge and experience within design thinking/human-centred design, ideally skilled in inspiring change within an organisation
  • Ability to translate behaviour-based consumer insights into an actionable strategic roadmap through synthesising both qualitative and quantitative insights.
  • Experience of working to produce service mapping and systems thinking from a customer-centred perspective.
  • Ability to work autonomously while managing tight deadlines under pressure. 
  • Demonstrable experience of service design implemented in the real world as part of a digital service team (and results) from a previous role. 

This is an exciting time for the University of Southampton and we would love you to join us! To read more about the project and its ethos, visit our blog

Interviews will be held during w/c 17 February 2020 

Application procedure:

You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Hannah Farrance (Recruitment Team) on +44 (0) 23 8059 2507. Please quote reference 1223719CD on all correspondence.

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Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.

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