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Customer Service Advisor (x2)

Sports & Wellbeing

Location:  Highfield Campus
Salary:   £20,675 to £24,461
Full Time, Permanent
Closing Date:  Wednesday 04 August 2021
Reference:  1436621EW

Do you strive for customer excellence? Do you have a passion for meeting and exceeding customer expectations? 

We are pleased to let you know that an exciting opportunity has arisen for you to work in the University of Southampton’s Sport and Wellbeing facilities, which are open to its students, staff and members of the wider community. 

We are looking for two Customer Services Advisors to champion and support our customer journey, ensuring our services and products continue to support our mission of ‘Developing a healthy, happy successful community’. The successful candidate will play a significant part in leading core administrative tasks and must have an eye for attention to detail. Key tasks within the role will be working with our customer relationship management system Gladstone, conducting daily banking, support of our customer facing staff and meet member communication deliverables. 

The role is based at the Jubilee Sports Centre - Highfield Campus and also includes occasional work from our Wide Lane Sports Grounds and Mayflower Gym facility. You will be qualified to at least GCSE level with experience of working within a busy and diverse customer service environment, with a proactive, positive and solution focused attitude. You must be able to work under pressure during busy periods for the University and be comfortable with working to deadlines. Familiarity with Microsoft Office is essential.

To find out more about the work of Student Services please visit our website

For more information before starting the application process, please contact Student Services by email:

Application Procedure 

You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Hannah Nash (HR Recruitment Team) on +44 (0) 23 8059 2750 or email  Please quote reference 1436621EW on all correspondence.

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Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.

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