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Customer Service Advisor

Residential Facilities

Location:  Halls - Wessex Lane
Salary:   £22,149 to £25,642 per annum
Full Time Permanent
Closing Date:  Wednesday 30 November 2022
Interview Date:   To be confirmed
Reference:  1878522FB-R-R

We are recruiting for a Customer Services Advisor role, across our Facilities team within the Residential Services department.  

Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, along with continued development of our halls offer, to enhance student experience.    

 You will be part of a team who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence. The main responsibilities of the Facilities Management team include:

  • Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision 
  • Managing the workload of the General Assistant teams to ensure the smooth operational running of our service
  • Project work as delegated by the Residential Service Supervisor/Residential Services Management team
  • Ensuring Health and Safety compliance within our Halls of Residences

The successful candidates will quickly pick up new software packages, and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner. 

Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

The position offers a 36 hour/week contract and is complimented by a range of other employment benefits.

You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Anjali Mavi (Recruitment Team) on +44 (0) 23 8059 2750, or email Please quote reference 1878522FB-R-R on all correspondence.

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We believe equality, diversity and inclusion are fundamental to making the University of Southampton a welcoming, vibrant and successful organisation. Having a diverse workforce, inclusive of people of all ages and beliefs, from different racial, educational and social backgrounds opens up a wealth of possibilities, makes us more creative and accelerates our impact on society. We welcome applicants that value the diversity of our community and are willing to play their part in supporting the mission of inclusivity. 

Please note that applications from agencies will not be accepted unless indicated in the job advert.

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