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Customer Services Assistant

Residential Facilities

Location:  Halls - Gateley
Salary:   £20,400 to £21,630 Per Annum
Full Time Permanent
Closing Date:  Friday 02 December 2022
Interview Date:   To be confirmed
Reference:  2066822FB

Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.   

This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at the Small Halls of Residence both within and outside of reception.

To ensure the smooth running of our service you will need to work in close partnership with colleagues in the Student Life team who collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence. 

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills.  You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential. 

This position is currently being advertised for 36-hours per week, on a Monday-Friday rota working between the hours of 8am and 8pm on a rotational basis with shifts of 8am-4pm, 10am-6pm, and 12pm-8pm depending on the site you'd be working at on the rotation. You will also be expected to be available for occasional weekend/evening working to support peak activity times during the academic year such as student arrivals/departure events and open days. The sites to be covered are Highfield Hall, Gateley Hall and Erasmus Park in Winchester, with a particular leaning to covering both Gateley and Highfield on a rotation, and the occasional week at Erasmus Park. 

To find out more about the work of Residential Services please visit our website http://www.southampton.ac.uk/uni-life/accommodation.page

Application Procedure 

 You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Anjali Mavi (HR Recruitment Team) on +44 (0) 23 8059 4043 or email recruitment@soton.ac.uk Please quote reference 2066822FB on all correspondence.

 

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We believe equality, diversity and inclusion are fundamental to making the University of Southampton a welcoming, vibrant and successful organisation. Having a diverse workforce, inclusive of people of all ages and beliefs, from different racial, educational and social backgrounds opens up a wealth of possibilities, makes us more creative and accelerates our impact on society. We welcome applicants that value the diversity of our community and are willing to play their part in supporting the mission of inclusivity. 

Please note that applications from agencies will not be accepted unless indicated in the job advert.


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