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Business Analyst

Customer Experience

Location:  1 Guildhall Square
Salary:   £34,980 to £42,978
Full Time Fixed Term - three x 12 month and one x 18 Month duration
Closing Date:  Thursday 28 September 2023
Interview Date:   To be confirmed
Reference:  2443323JF

About the role: 

This is an exciting opportunity to join a busy and dynamic team of Business Analysis professionals who have earned an excellent reputation throughout the University for their commitment to customer service, stakeholder management and innovation. The team form part of iSolutions Project Management Office (PMO) that has a crucial role in delivering successful change across the University. The Business Analyst will provide support for initiatives across Education, Research and Professional Services portfolio, working with and supporting Stakeholders in each of these groups and other iSolutions colleagues, including Project and Change Managers, to carry out requirements analysis, documentation of system and operational as-is and to-be views, produce options papers and provide data for the development of evidence-based business cases.   

The role is normally primarily based at 1 Guildhall Square, central Southampton, but will involve travel to and potentially some time co-locating with other teams to carry out Business Analysis activities on any of the University’s UK campuses in Hampshire.  

 What you’ll do:  

  • Apply your business and system analysis experience and knowledge as well as your interpersonal skills to identify business needs, operational efficiencies, and future technical solutions. 
  • Accurately document current and potential working practices through the eliciting, analysing, validating, and mapping of systems and processes in a way that clearly identifies requirements, acceptance criteria and business benefits. 
  • Two of the four available posts will be working on a process improvement project, working closely with colleagues in the Student Experience Directorate to re-engineer key processes to improve the staff and student experience.

 What you’ll bring: 

  • The ability to lead Business Analysis engagements with Project teams and Senior stakeholders  
  • Extensive experience of using recognised business analysis tools and techniques. 
  • A willingness to review current process and practices and identify where there is the opportunity to improve them.  
  • A desire to understand how processes work through talking to those using them. 
  • The ability to work as part of a team or on your own initiative as required.  

Working at UoS

Our Strategic Plan – Equality, Diversity and Inclusion (EDI) builds on the ambition articulated in the University Strategy: “It matters that we act continually to ensure the University is supportive and inclusive of everyone”.

Our EDI mission is to create an inclusive university community, and our vision is that this is a community where, as an individual student or member of staff:

  • You feel welcomed for who you are, and this is a place where you feel that you can influence the way we do things now and in the future
  • You feel included and supported to reach your true potential
  • You are intellectually stretched and challenged
  • You value the diversity of the wider community and play your part in supporting the mission of inclusivity.

Our staff may wish to have working patterns that fit in with their caring responsibilities, so we invite requests to undertake this role on a part-time or a flexible working basis.  We also welcome applicants who have had career breaks for reasons including maternity, paternity or adoption leave, disability, or illness.

Working at the University of Southampton:

Check out the staff benefits and why you should join us at The University of Southampton!

Any questions about the two roles please email Catherine Thomas

Application process

Please include CV and cover letter with your application. 

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Further details:

Apply by midnight on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or quoting the job number.

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