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Business Support & Continuous Improvement Co-ordinator


Location:  Halls - Glen Eyre
Salary:   £29,605 to £33,966
Full Time Permanent
Closing Date:  Sunday 15 October 2023
Interview Date:   To be confirmed
Reference:  2446223FB

Residences, Sport, and Community Services are recruiting a Business Support and Continuous Improvement Co-ordinator to support in the organisation of customer services, health and safety, student/staff feedback, and system projects to ensure a positive social and academic student experience. 

Residences manage a diverse portfolio of properties and offer accommodation to c.6,500 students per year. Sport and the Early Years Centre sit within the same division with the University recently committing to investing over £40 million in sport facilities. Similarly, our Early Years Centre recently received investment, aiding the centre to continue its mission to achieve the Curiosity Approach.

The role requires working in partnership across the RSCS division by contributing to strategic projects that directly improve student experience. 

Main responsibilities include:

  • Coordinate the delivery of customer service excellence and service projects for the division
  • Develop use of system automation and process design, and reporting with the Business and Continuous Improvement Lead
  • Completion of effective communication and record keeping across the division
  • Support with the delivery of staff engagement projects within RSCS and the wider directorate
  • Completion of regular market research to support and enhance our development
  • Support in championing continuous improvement across our division

Working with multiple teams to support in the delivery of successful outcomes, you will be confident with Microsoft Project (or equivalent) and creating MS SharePoint sites. 

Some weekend working will be required through the year to cover peak arrival and departure periods, support with open day events, and support on project implementation to 24/7 teams. 

Working here

The University mission is to change the world for the better. As a world-leading, research-intensive university, with a strong and high-quality educational offering, we are renowned for innovation and enterprise and sits within the top 1% of universities worldwide. 

As an organisation we have more than 23,500 current students; 16,000 undergraduates plus 7,000 postgraduates and researchers, employing in excess of 5,000 full-time equivalent staff, and with an annual turnover of over £500M.

The university aims to create an environment where everyone can thrive and is pro-active in fostering a culture of inclusion, respect and equality of opportunity. We can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.

We welcome applications from candidates who are committed to helping us create an inclusive work environment. Committed to supporting our staff, we consider applicants who wish to work flexibly and those who have taken a career break.  We have adopted a hybrid working model across the university combining working from home with regular time on campus. The option of working from home in this role for part of the working week is available.  

As well as additional benefits, we offer generous annual leave, plus a further 6 university closure days and 8 UK bank holidays. We will support your long-term future with access to a pension scheme, subsidised health and fitness facilities and a range of discounts. 

This position is offered on a full-time permanent basis.

To find out more about what our Residential, Sports and Community Services Team does, please have a look at the following links: Early Years Centre | University of Southampton,,  and Southampton Sport | University of Southampton

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Further details:

We are committed to equality, diversity and inclusion and welcome applicants who supports our mission of inclusivity.

Apply by midnight on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or quoting the job number.

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