Service Catalogue Coordinator

We are seeking a dedicated and proactive person to support the creation and ongoing delivery of our new Service Catalogue, a self-help service accessible by staff and students. With your passion and skills, you will ensure that our Service Catalogue is comprehensive, user-friendly, and continuously updated. You will have a crucial role in meeting the evolving needs of our university community.

About the Role

You will be part of a brand-new team and service. We are committed to shaping the delivery of our customer IT support services within an ITIL-based environment using our ServiceNow platform.

What you’ll do 

• You will look after the creation and delivery of the new Service Catalogue
• Create and disseminate quality criteria and standard templates
• Producing / coordinating the production of new services
• Continually improving the Service Catalogue
• You will be working closely with Service Owners and Support Teams to maximise the value and use of the Service Catalogue.
• You will promote its awareness and use, and review all associated processes and procedures. You will have an active role in making recommendations and implementing the agreed changes.
• You will enjoy being an active member of a busy, dynamic and exciting department. You will be committed to keeping extremely high standards and achieving tight deadlines with high levels of stakeholder satisfaction.

What you’ll bring 

• Strong skills in identifying, engaging, and managing relationships with various stakeholders.
• Excellent verbal and written communication skills to effectively convey information and collaborate with diverse teams and customers.
• Ability to analyse requirements, identify gaps, and propose effective solutions.
• Strong organisational skills to manage multiple tasks and priorities efficiently.
• Meticulous attention to detail to ensure the accuracy and completeness of the Service Catalogue.
• Proactive in identifying issues and implementing solutions to improve processes and services.
• Familiarity with digital information services and service management tools.
• Knowledge of best practices in service management, including ITIL (Information Technology Infrastructure Library) or similar frameworks.
• Experience in creating and maintaining comprehensive documentation, including service catalogues or similar resources.

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better. 

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.