Administrative Officer

USAIS – Clinic Administrative Officer

Join our dedicated and compassionate team at the University of Southampton Auditory Implant Service (USAIS). We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

About the role & Responsibilities:

• You will be working with the Clinic Assistant Manager, admin and clinical team to effectively manage the USAIS patient journey through the appropriate clinical pathway, and within the wider team to ensure effective management of USAIS patients through the appropriate clinical pathway.
• To provide comprehensive, effective and efficient administrative and operational support to all USAIS staff.

What you will do:

• Perform a range of administrative, customer service and/or support activities, including the use of a specialised Patient Administration System & NHS Supply Chain.
• Be deployed flexibly to maintain service continuity and apply an in-depth knowledge of a range of specialised, established systems, processes, and equipment to effectively complete tasks related to the patient pathway.
• Progress and resolve a range of enquiries of varying complexity from patients, carers and hospitals and other USAIS stakeholders
• Manipulate, analyse and/or evaluate standard information or data and work collaboratively and communicate effectively with the multi-disciplinary team

What You'll Bring:

• Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment.
• Excellent communication skills, ability to work independently and within a busy team.
• Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information.

Working at UoS:

• We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment.
• Enjoy a generous holiday allowance and additional university closure days.
• We support flexible working arrangements.

For more information about USAIS, visit our website.

Informal Enquiries:  Contact Cath Grimer 02380 593522 or e-mail c.grimer@soton.ac.uk

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.